# Zabihullah: AI to Enhance Citizen-Friendly Public Administration

*Prime Minister's Adviser on Public Administration Ismail Zabihullah highlighted the potential of artificial intelligence to make public administration more citizen-friendly.*

July 30, 2026 · Technology

Prime Minister's Adviser on Public Administration Ismail Zabihullah stated that the application of artificial intelligence (AI) will make public administration more citizen-friendly. Speaking at the certificate award and closing ceremony of the 144th and 145th Law and Administration Courses at the Bangladesh Civil Service (BCS) Administration Academy in Shahbagh, Dhaka, Zabihullah emphasized the need for a skilled, innovative, technology-driven, and people-oriented public administration under the leadership of Prime Minister Tarique Rahman.

Zabihullah noted that AI is already playing a significant role in various aspects of public administration, including policy analysis, service delivery, complaint resolution, corruption prevention, and data-driven decision-making. He stressed that future administrative officers must be equipped with the necessary technological skills and that government digital platforms must be made more effective and citizen-friendly through AI.

## FAQs

- **What did Zabihullah say about AI in public administration?**
Zabihullah said that AI will make public administration more citizen-friendly by enhancing policy analysis, service delivery, complaint resolution, corruption prevention, and data-driven decision-making.

- **What kind of public administration does Zabihullah envision?**
He envisions a skilled, innovative, technology-driven, and people-oriented public administration.

- **What role does Zabihullah see for future administrative officers?**
Future administrative officers must be equipped with necessary technological skills and be ready to embrace new technologies and ideas.

- **What sectors did Zabihullah mention for economic development?**
He mentioned the leather industry, semiconductors, artificial intelligence, high-tech manufacturing, and knowledge-based service sectors.

## Sources

- BSS

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Source: https://pulsetoday.com.bd/en/technology/ai-to-make-public-administration-more-citizen-friendly-zabibullah